Project Info:

I led the UX architecture and guided my team in developing a servicing portal that consolidates all partner capabilities into a single, intuitive interface. Designed for both internal and external partners, the portal enables users to view, track, and sign up for new capabilities digitally, replacing legacy paper-based processes with a streamlined, self-service experience.

• Key Achievements:
  • Delivered a unified UI for capability tracking and enrollment.
  • Improved transparency and accessibility for both internal teams and external partners.
  • Scaled design operations in-house, producing $500M+ in annual savings.

Project Details:

• Category:Platform UX Architecture & UX/UI Design
• Problem To Solve:Provide a centralized digital platform for internal and external partners to view, track, and enroll in capabilities without paper-based processes.
• Company:American Express
• Industry:Financial
• Technologies:Sketch & InVision
• View Project:Servicing Portal Screens