Network Disputes Manager

Network Disputes Manager
Network Disputes Manager
Network Disputes Manager

Project Info:

I led the platform UX architecture for the Network Disputes Manager, a mission-critical tool that processes hundreds of millions of dollars in disputes annually. Working closely with engineering teams, I designed an intuitive, action-oriented interface that modernized the disputes process for business partners. The platform delivers new capabilities and streamlined workflows, enabling faster decision-making and more efficient dispute resolution.

  • Key Achievements:
    • Redesigned the disputes process to improve speed, accuracy, and partner satisfaction.
    • Created an easy-to-navigate UI that reduced training time and increased adoption rates.
    • Delivered a scalable architecture supporting high transaction volumes with enhanced security and performance.

Project Details:

  • Category:Platform UX Architecture, UX Strategy & Design Leadership, and UX/UI Design
  • Problem To Solve:Modernize the disputes process with a user-friendly interface that enables business partners to act quickly, make better decisions, and resolve disputes more efficiently.
  • Company:American Express
  • Industry:Financial
  • Technologies:Sketch & InVision
  • View Project:Release Announcement