Customer Journey Map - Current Client Card Upgrade

This is a customer journey for a potential new American Express customer to apply for a new single credit card.

  • Category:UX Artifacts
  • Problem To Solve:Allow for a better user experience in a few steps in the process by highlighting issues and opportunities
  • Outcome:User Journey Artifact
  • Company:American Express
  • Industry:Financial
  • Technologies:Sketch
  • View Project:Customer Journey Map