About

Get To Know Me

I'm Malachi Lythgoe, a User Experience Leader!

I am a Creative Team Director, User Experience Architect, and Product Design Lead, with over two decades of industry expertise. Known for my design thinking mindset and Agile project management skills, I've led numerous design teams to pioneer cutting-edge tools and applications, all aimed at fostering business growth and enhancing user experiences.

My track record speaks volumes, showcasing a history of spearheading impactful digital solutions and guiding high-performing teams to new heights of innovation. My forte lies in leading worldwide, accessible, and human-centered design projects with a keen eye on business objectives.

I bring extensive experience in both fintech and e-commerce domains with a robust technical skill-set encompassing UX/UI design, mobile design, web design, and front-end web development. I am a lifelong experience designer, currently calling Manhattan my home.

Have a look at my Projects to see what I can do!

My Contact Details

Name:Malachi Lythgoe
Email:malachilythgoe@gmail.com
Phone:480-287-2357
Resides:New York City, New York
LinkedIn:malachilythgoe

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My Career Highlights

16+ Years'
Team Leadership

10+ Years'
UX/UI Architecture

20+ Years'
Industry Experience

600+
Website Launches

Experience

My Career

August 2022 ~ Present

UX Director of Strategy and Design

Citi Bank

As the Head of Design for Citi Retail Services (CRS), I lead and oversee the management of a diverse portfolio of credit card and digital lending products for renowned clients such as Home Depot, Best Buy, Costco, and American Airlines. Initially brought on as the Design Operations Director, I orchestrated the transition of external design operations in-house, integrating approximately 30 new members. Under my guidance, my design teams consistently innovate with a design thinking approach, resulting in the development of groundbreaking products.

February 2021 ~ July 2022

Head of UX, Document Management

U.S. Bank

As Head of UX, I led a diverse team in optimizing user experience architecture, emphasizing on reusability, accessibility, and configurable UI components utilized throughout the organization. I coordinated efforts across departments to create impactful customer experiences and streamlined processes for enhanced user satisfaction. Ensuring alignment with user needs and business goals, I guided my team through the entire UX design thinking process with a human-centered approach to drive innovation and deliver transformative solutions.

February 2021 ~ July 2022

October 2018 ~ January 2021

Head of Digital Experience & Design

American Express

Led UX design efforts for Project NeMo, a high-profile network modernization program aimed at optimizing digital financial tools through human-focused design principles. Supervised and coordinated multiple teams to manage the design and development process, ensuring alignment with program scope and vision. Managed UX architecture for critical applications vital to the stability and security of the network. Collaborated with cross-functional teams across a large program to drive project success and deliver impactful outcomes, implementing innovative strategies to enhance user experience and streamline processes.

October 2012 ~ October 2018

Design Team Lead

Retailer Web Services (RWS)

Managed, as Senior Team Lead, the entire life-cycle for complex graphic, web, and app development projects. I managed my team to produce creative B2B, eCommerce, and SaaS digital solutions for independent retailers. Mentored, grew, coached, and empowered my multi-disciplinary, cross-functional team on systems, applications, and processes. Developed the business by influencing a culture of human-centered design and design thinking. Led my team to develop a brand new, cutting edge, responsive SaaS platform to elevate eCommerce user experiences. Served as a creative and technical expert at conventions.

October 2012 ~ October 2018

September 2007 ~ October 2012

Design Team Director

Target Media Partners

Led, managed, and mentored a team of 8 direct reports. Managed all departmental operations, including owning all products and managing the full project life-cycle. Oversaw recruiting, hiring, training, and ongoing employee development. Established office procedures, cross-trained junior staff, and implemented new processes and cost-saving efforts.

March 2006 ~ September 2007

Sr. Graphic Designer

Greensheet Media

Revitalized product visibility and amplified revenue streams as a dynamic Graphic Designer and Marketing Assistant at the Greensheet. Orchestrated diverse roles, leveraging innovative design strategies to elevate brand presence across multiple events.

March 2006 ~ September 2007